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Not being able to log in after the latest event


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joriskiller #1 Posted 15 May 2019 - 03:47 PM

    Lance-corporal

  • Player
  • 11888 battles
  • 53
  • [-WLV-]
  • Member since:
    01-12-2014

hello all,

 

I’ve been wondering if more of you have encountered this problem. 

Precisely since the end of the last event I have not been able to log in on this account. I tried to login on several other accounts of mine and they worked fine. (I have not completed the event on those accounts) I start on the login screen, I enter my mail and password and after that it just says stuck on ‘connecting’

On this account (on wich I did complete the event) I did not use the star thingy for a tank but instead I wanted the 2k gold.

 

ticket has already been sent but that doesnt help me at all.

 

greetings



joriskiller #2 Posted 15 May 2019 - 03:49 PM

    Lance-corporal

  • Player
  • 11888 battles
  • 53
  • [-WLV-]
  • Member since:
    01-12-2014
Wg employee just told me that they need more time to solve my issue

filmin #3 Posted 15 May 2019 - 04:41 PM

    Junior Sergeant

  • Player
  • 2768 battles
  • 132
  • [DFS7]
  • Member since:
    02-06-2014

View Postjoriskiller, on 15 May 2019 - 03:47 PM, said:

stuck on ‘connecting’

 

Hmm... Maybe you don't have internet connection?

The community said: Give us new tanks Wargaming!!!!. The Wargaming said: Let's remove half of tanks from game to make noobs play comfortable. Result: Tanks got unbalancedTHAT'S THE LOGIC OF EARNING MONEY "TANKERS"

 


MarsIsBrightTonight #4 Posted 15 May 2019 - 05:21 PM

    Senior Sergeant

  • Player
  • 27727 battles
  • 523
  • [OBB]
  • Member since:
    11-03-2016
Same issue playing from PC.

"Gambling: The sure way of getting nothing for something." (Wilson Mizner, US playwriter, 1876-1933)


_Capt_Nemo_ #5 Posted 15 May 2019 - 06:37 PM

    Private

  • Player
  • 23731 battles
  • 1
  • [K1LL]
  • Member since:
    06-13-2018
Ah finally - I have this problem too raised a ticket but radio silence from support. I have an old account without the problem as I didn't compete in the challenge. Now it all makes sense. We shall have to wait and see!

joriskiller #6 Posted 15 May 2019 - 07:18 PM

    Lance-corporal

  • Player
  • 11888 battles
  • 53
  • [-WLV-]
  • Member since:
    01-12-2014

View Postfilmin, on 15 May 2019 - 05:41 PM, said:

 

Hmm... Maybe you don't have internet connection?

 

hmmmmm.... Maybe you should read the whole post where I tell you that I am able to connect with my other accounts

Seal__McClubsky #7 Posted 15 May 2019 - 07:46 PM

    Junior Sergeant

  • Player
  • 13917 battles
  • 139
  • [HFORC]
  • Member since:
    08-15-2016
Exactly the same. Also saved the certificate for the gold and not able to log in after end of event. Clanmate has the same problem. My son’s account works fine on same ipad. 

Edited by Seal__McClubsky, 15 May 2019 - 07:47 PM.

 


Mjr_Eazy #8 Posted 16 May 2019 - 06:18 AM

    First Sergeant

  • Player
  • 26399 battles
  • 5,654
  • [BT_SV]
  • Member since:
    04-26-2017

View PostSeal__McClubsky, on 15 May 2019 - 07:46 PM, said:

Exactly the same. Also saved the certificate for the gold and not able to log in after end of event. Clanmate has the same problem. My son’s account works fine on same ipad. 

 

well that is FUBAR, if 1 account works and another doesnt on same device, can you use another device and see if that works?

547146227.png

 


Seal__McClubsky #9 Posted 16 May 2019 - 07:19 AM

    Junior Sergeant

  • Player
  • 13917 battles
  • 139
  • [HFORC]
  • Member since:
    08-15-2016

Tried. Exact same result. 

My clanmate also reports he can login with another account but not his main.


 


Mjr_Eazy #10 Posted 16 May 2019 - 11:48 AM

    First Sergeant

  • Player
  • 26399 battles
  • 5,654
  • [BT_SV]
  • Member since:
    04-26-2017

View PostSeal__McClubsky, on 16 May 2019 - 07:19 AM, said:

Tried. Exact same result. 

My clanmate also reports he can login with another account but not his main.

 

 Presumably you can you log in to the account on wargaming.net and raise a ticket for support?

547146227.png

 


Seal__McClubsky #11 Posted 16 May 2019 - 12:42 PM

    Junior Sergeant

  • Player
  • 13917 battles
  • 139
  • [HFORC]
  • Member since:
    08-15-2016
Did so. Was wondering if OP had a reply yet?

Edited by Seal__McClubsky, 16 May 2019 - 12:42 PM.

 


Mjr_Eazy #12 Posted 16 May 2019 - 01:11 PM

    First Sergeant

  • Player
  • 26399 battles
  • 5,654
  • [BT_SV]
  • Member since:
    04-26-2017

Hmmmm, you’d have thought if it was an account problem it would be an issue on wargaming.net...

GL!


547146227.png

 


Seal__McClubsky #13 Posted 16 May 2019 - 01:25 PM

    Junior Sergeant

  • Player
  • 13917 battles
  • 139
  • [HFORC]
  • Member since:
    08-15-2016

Yeah, I am visible on Blitzstars, but the profile option in the game client does not open for that account...

to be continued...:amazed:


 


MarsIsBrightTonight #14 Posted 17 May 2019 - 05:51 PM

    Senior Sergeant

  • Player
  • 27727 battles
  • 523
  • [OBB]
  • Member since:
    11-03-2016
Contacted support and they're as helpful as usual, that is, like a lead raft in a shipwreck.

"Gambling: The sure way of getting nothing for something." (Wilson Mizner, US playwriter, 1876-1933)


Mjr_Leicht #15 Posted 17 May 2019 - 08:36 PM

    Lance-corporal

  • Player
  • 2983 battles
  • 96
  • [BT_SV]
  • Member since:
    01-21-2019

View PostMarsIsBrightTonight, on 17 May 2019 - 05:51 PM, said:

Contacted support and they're as helpful as usual, that is, like a lead raft in a shipwreck.

 

Aye, WG and good Customer Service, that's the definition of oxymoron...
560273467.png

Seal__McClubsky #16 Posted 17 May 2019 - 08:43 PM

    Junior Sergeant

  • Player
  • 13917 battles
  • 139
  • [HFORC]
  • Member since:
    08-15-2016
It has been resolved here. Even got my 2000 gold in exchange for the certificate.

Edited by Seal__McClubsky, 17 May 2019 - 08:44 PM.

 


MarsIsBrightTonight #17 Posted 18 May 2019 - 05:50 PM

    Senior Sergeant

  • Player
  • 27727 battles
  • 523
  • [OBB]
  • Member since:
    11-03-2016
Can you log in regularly, at all times? I have a few lucky strikes but right now I've tried about thirty times with no joy. If it manages to display "synchronizing data" on the launching screen, it progresses normally, otherwise ciao.

"Gambling: The sure way of getting nothing for something." (Wilson Mizner, US playwriter, 1876-1933)





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